Privacy policy
1. Data controller
Carmen Navarro Romero (Spanish Tax ID 52171712F), trading as SISU · Psicología con propósito, professional address at Via Augusta, 120 Principal 1B, 08006 Barcelona. Email: sisubcnpsicologia@gmail.com. Phone: +34 686 005 387. Website: https://sisubcn.org. For any question about data processing or to exercise your rights, contact the email above.
2. Owner's professional details
Carmen Navarro Romero is a psychologist registered with the Col·legi Oficial de Psicologia de Catalunya, licence no. 28,627, with a Degree in Psychology from the Universitat Oberta de Catalunya and membership of the Societat Catalana de Teràpia Familiar. Her activity is carried out under the regulations applicable to the practice of psychology and the professional deontology of the college.
3. Professional team and collaborations
In addition to Carmen Navarro Romero, the project includes Maria-Waleska Vivas (Social Anthropologist and Family Psychotherapist, FEATF accreditation), Evangelina Cifuentes Vivante (General Health Psychologist, licence no. 33,616) and Laura Amaro Prieto (General Health Psychologist, licence no. 35,798). When an enquiry has to be handled by a specific professional, data may be shared internally only to the extent necessary to manage the request, with confidentiality and professional secrecy applying.
4. Personal data processed
Identification and contact data (name, surname, email, phone); data related to the enquiry (general reason, preferred modality, availability, contact preference); form and external channel data (email, phone, WhatsApp); technical navigation data (IP, browser, device, OS, pages visited) depending on the cookies used; and data required for the provision of professional services if a relationship starts. The form is only delivered to SISU's email and is not stored in Google Sheets or any other external database. Avoid sending extensive clinical information or sensitive data through initial contact channels.
5. Purposes of processing
Handling requests for information, managing initial contact or booking requests, assessing the modality of care, forwarding the enquiry to the corresponding professional, providing the agreed professional services, complying with legal/tax/administrative/deontological obligations, maintaining site security and, where legally required, managing analytics or similar cookies.
6. Legal basis
Consent of the data subject, application of pre-contractual measures at their request, performance of the professional relationship, compliance with legal obligations, legitimate interest in site security and, where applicable, explicit consent for the processing of data related to health or psychological wellbeing, with professional secrecy applying.
7. Use of the contact form
The form enables initial communication, information requests or availability enquiries. Data entered is sent only to sisubcnpsicologia@gmail.com and is not automatically stored in external databases from the site. Sending the form does not start a therapeutic relationship or replace a professional assessment.
8. Communications by email, phone and WhatsApp
Email, phone and WhatsApp are voluntary contact channels. WhatsApp is a third-party service with its own policies. Phone and WhatsApp are not urgent-care channels and do not replace emergency services.
9. Minors and family therapy
For enquiries involving minors, whether individually or within family therapy, the request may not be attended without the signed consent of both parents or legal representatives, except in the exceptional cases legally provided for. Documentation may be requested to verify legitimacy and protect the minor's rights. Minors' personal data should not be provided by anyone without legitimacy to do so.
10. Retention period
Data will be kept as long as necessary to fulfil the purpose for which it was collected and, afterwards, for the periods required to address legal, professional, administrative or deontological responsibilities.
11. Recipients
As a general rule, data is not shared with third parties, except by legal obligation, consent, or where necessary to handle the request or provide the service. Data may be accessed, strictly as necessary, by: SISU's team professionals; providers of hosting, maintenance and IT security; providers of email and management tools; messaging providers (email, WhatsApp); advisers, accountants or lawyers; and public authorities, courts or professional bodies where legally required. Providers act as data processors with appropriate safeguards.
12. International transfers
Where technology tools involve international data transfers, they will be carried out with the appropriate safeguards provided by applicable law (adequacy decisions, standard contractual clauses or other mechanisms).
13. Data subject rights
You can exercise the rights of access, rectification, erasure, objection, restriction, portability, withdrawal of consent and not to be subject to automated decisions by sending a request to sisubcnpsicologia@gmail.com. If you believe your rights have not been properly addressed, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or the Col·legi Oficial de Psicologia de Catalunya (www.copc.cat).
14. Obligation to provide data
You are not obliged to provide your personal data, but without the minimum necessary details SISU may not be able to answer your enquiry, arrange an appointment or provide the requested service.
15. Minors as site users
The site is aimed at adults. Personal data of minors may only be provided by their legal representatives under applicable law.
16. Data security
The owner applies reasonable technical and organisational measures to protect the data. No transmission over the Internet, email, WhatsApp or online forms can guarantee absolute security; avoid sending especially sensitive information through channels not prepared for that purpose.
17. Automated decisions and profiling
SISU does not take decisions based solely on automated processing that produces legal effects or significantly affects the user. The site does not include chatbots or automated assistants that assess clinical situations or replace human professional intervention.
18. Cookies and similar technologies
The site may use its own and third-party cookies. Detailed information is available in the Cookies Policy. Where non-technical cookies are used, prior consent will be requested when legally required.
19. Third-party links
The site may contain links to third-party platforms or services (WhatsApp, maps, social networks, etc.), which have their own privacy policies over which the owner has no control.
20. Location and modality of care
SISU offers in-person care at Via Augusta, 120 Principal 1B, 08006 Barcelona, and online care subject to availability and suitability.
21. Emergencies
The site, form, email, WhatsApp and phone are not urgent-care channels. In case of emergency, serious crisis or risk of self-harm or harm to others, contact the emergency services or specialised healthcare resources.
22. Basic information for forms
Controller: Carmen Navarro Romero — SISU · Psicología con propósito. Purpose: to handle your request for information, contact or initial orientation. Legal basis: your consent and/or the pre-contractual measures requested. Recipients: data is not shared with third parties except by legal obligation, team professionals when necessary, or providers required for the site and contact channels. Rights: access, rectification, erasure and others by writing to sisubcnpsicologia@gmail.com.
23. Policy updates
This policy may be modified to adapt to regulatory, technical, organisational or site changes. The version published at any given time will be the applicable one.
Last updated: 12/07/2026.